Are your employees covered by Worker’s Comp?
Yes.
Are your employees trained?
Yes. All employees are trained with the correct use of products, cleaning techniques, and safety.
Who provides the cleaning equipment and supplies?
Mop Mavens provides all of the cleaning equipment and biodegradable products to insure the safety and quality of our service. If you have supplies that you would like us to use, call the office staff for prior approval. We need to have a list of all supplies our technicians use for OSHA.
How do your cleaning technicians enter my home?
Most of our customers leave a key hidden someplace or a door unlocked. You may issue garage codes, house security codes, or make sure someone is home when the team arrives. We care about your home and want you to feel comfortable while we are in it.
Do I need to be home?
Most of our customers are not home at the time of cleaning; however, do what works best for you. If you are home, we ask that you please allow the technicians to work without interruption or distractions.
What about my security system?
If you contact your alarm company they can assist you in programming a code that is unique to our company. It is common for clients with alarms to give us our own code. Our technicians will then be able to disarm and rearm alarms.
What do I do with my pets?
We love pets and we know they are part of your family. We work around pets; however, some pets don’t like strangers in their home. In this case, we ask that you to secure large or aggressive pets, as appropriate.
What forms of payment do you accept?
We accept Cash, credit cards, and PayPal. Paying by credit card and PayPal will have an additional 3% added (for the credit card processing fee).
*** Payment is expected before the time of service. **If paying cash, please hand to the scheduled technician or leave on the counter inside a sealed envelope with your name printed clearly on the front.
After your appointment is confirmed/scheduled, you will be emailed an invoice. If you are on a recurring cleaning schedule, you will be invoiced at the beginning of each month. Full payment is due on or before the day of your cleaning.
How do I schedule for my service?
We ask that you use our online scheduling system. This is simple to use and saves you time. You may also call into the office.
Will you clean high to reach areas?
Yes. We will use our extension dusters to reach some of the higher areas. Our technicians however are unable to climb ladders taller than 2 steps because of our Insurance requirements.
Do you arrive at an exact time?
No. We will give you a time range for our arrival. Since our cleaning technicians take the necessary time to properly clean each home efficiently, we cannot guarantee the exact time of arrival. Sometimes jobs will take more or less time to complete. We promise that we will do our best to accommodate the time range that best fits your schedule. We will schedule your regular recurrent cleaning service for a specific day however we can not guarantee an exact time.
We will text, email or call you the day before your appointment to remind you of your upcoming cleaning service.
Can I cancel my appointment the same day of service?
Yes. However, without a 48 hour notice, a cancellation fee of $35 per scheduled cleaner will be charged.
Do you clean for special projects?
Yes, we also clean inside refrigerators, inside ovens, inside cupboards, windows (nothing higher than a 2 step ladder), patios etc – all at an additional fee. If you have a special cleaning service not listed here, give us a call. Please be sure to schedule any additional services you’d like performed, before the day of your cleaning. This is to make sure that we allow enough time.
What if I have expensive or sentimental items that I want you to clean?
We treat all of your items with the utmost care; however, we ask that Items of monetary or sentimental value be put away on the day of cleaning and/or cleaned by homeowner. Should you decide you would like us to clean items of sentimental or monetary value (>$100) the following will apply:
Client hereby releases Mop Mavens LLC from all liability arising out of cleaning these item(s). Client understands that he/she is completely responsible for repairing or replacing any damaged item(s) even if Mop Mavens LLC may have caused the need for repair or replacement.
Why doesn’t the or Deep Cleaning or Move-in/Move-out service include all the Extras?
Many of our customers don’t need all the extras included in their deep cleaning or move in/out service. Some homes may not have items such as window blinds, or have new appliances that would not require cleaning; or, you may want to clean them yourself. We don’t want to charge you for services you don’t need which is why we allow you to build you own package. We like to make your experience as customizable as we can.
What if my regular service day falls on a holiday?
If your regularly scheduled cleaning falls on a holiday, we will contact you in advance to make arrangements to clean your home on another day that week.
How is quality guaranteed?
Mop Mavens backs all work with a 100% satisfaction guarantee. Each cleaning team has a Supervisor who double-checks everyone’s work after each job is completed. If you are unhappy with any area the technicians have cleaned, call our company within 24 hours so we can correct the issue as soon as possible.. We will come back and re-clean the area free of charge. Requests made more than 24 hours after the cleaning service was provided will be incorporated into your next cleaning.